It Better Be Serious, Man.
Where are you shipping from?
In the good ol' city of Cole, Jackson, Florida man.
Do you ship International?
Heck yeah! We aren't rookies! We have stuff to ship to people all around the world. Lets go!!!
How fast do you ship?
As soon as we get the deets, we'll process shipping right away. Typically same day or within 24 hours. Fast eh?
Do you offer returns, exchanges or refunds?
Sorry man, we're a small company and we can only offer exchanges. No refunds or returns, please. Thank you <3
What is the perfect email address to contact?
help@dirt-clothing.com
Shipping & Delivery
Shipping Policy
All orders are protected with complimentary protection from insurance protection services with the following terms & conditions:
- Lost/Stolen orders must provide notice within 3 business days of a delivery confirmation for coverage.
- Lost/Stolen orders with an order value above $250 will require a policy report number for coverage.
- Undelivered orders must give notice within 14 business days of last tracking update for coverage.
If notice has not been received within the mentioned deadlines, order losses will not be Dirt Clothing's responsibility
International Shipping Policy
Customers now have the option to pre-pay for potential duties and taxes during checkout. Please note that import duties and taxes vary by country.
If Duties and Taxes were not paid when you placed your order, either because you elected so or because pre-payment is not available in the delivery destination (or for any other reason): (a) you are advised that the amount of Duties and Taxes displayed under the pre-payment option on the checkout is only an estimation and may not reflect the amount of Duties and Taxes actually charged to you by the broker, carrier or the relevant authority, which such amount might be higher than the estimation; and (b) you will be fully responsible for paying all applicable Duties and Taxes directly to the relevant authority as determined and assessed by such authorities.
Dirt Clothing will have no responsibility or liability in connection with the foregoing. Moreover, if you fail to pay any Duties and Taxes without reasonable reason, causing the liability to fall on us, the carrier or any third party (including the Brand), the amount of such Duties and Taxes may be deducted from any refund or other amounts you may claim.
How the heck do I track my order?
Once your order ships, you will receive a confirmation email with corresponding tracking information. The tracking number and progress can be found within the order details in your account, or on the carrier’s website.
Or you can log into your "My Account" at the top right of the navigation bar. Once you're logged in you'll see your order history.
Our standard order processing time is up to seven business days. During peak periods, please allow additional processing time. Delays may result from payment authorizations, product availability, or customs processing, which could lead to longer delivery times. We appreciate your patience during these busy periods.
What if my shit is lost?
If your tracking information confirms delivery and you have not received your order, we suggest waiting 48 hours. If you still have not received your order after this window has passed, please reach out to help@dirt-clothing.com
What if my shit was returned back to you?
If your package has already been returned to our distribution center and the tracking status indicates "Delivered," a full refund to your original payment method will be issued once our warehouse completes processing. This typically takes 5 to 10 business days after the return is received and inspected.
If the package is still in transit, please contact help@dirt-clothing.com at your earliest convenience.
Return Policy
What is your return policy?
Sorry man. We're a small company. We can only accept exchanges. No returns or refunds. Sorry <3
What if I want to make a change to my order?
We do our best to accommodate order changes prior to fulfillment. However, changes after the order is placed are not guaranteed. Once fulfillment begins, we’re unable to make any modifications.
Dirt Clothing is not responsible for unmet requests made after your order is confirmed.